We value your satisfaction and strive to provide you with a seamless online shopping experience. However, we understand that in some cases you may need to return a product. This Return Policy Outlines the procedures and guidelines for returning items purchased from this website. Please read this policy carefully before commencing returns.
1. Eligibility for application:
– Our return policy applies to products purchased directly from this website.
– Only unused, undamaged and unopened items are eligible for return.
– Custom or personalized items may not be eligible for return unless there is a manufacturing defect or damage during shipping.
2. Initiate a return:
– To return the product, please contact our customer service team within 7 days of receiving the product.
– You can do this by contacting our customer service team.
– Provide your order number, the item to be returned, and a short explanation of the reason for the return.
3. Return process:
Once your return request has been approved, our customer service team will provide you with instructions on how to make the return.
– We may ask you to send the item back to us and we will provide you with the necessary return shipping address.
– Please ensure that returned items are securely packed to prevent damage during transit.
4. Return and exchange:
– Upon receipt of the return, our team will inspect it to ensure that it meets the eligibility criteria.
– If the return is approved, you may choose to refund or exchange the same or similar product.
– A refund will be issued to the original payment method used at the time of purchase.
– Please note that shipping and handling fees are non-refundable unless the return is due to a manufacturing defect or our error.
5. Tax Schedule:
– Returns must be initiated within 7 days of receipt of the product.
– Once the return is approved and the item is received, please allow us to process your refund or exchange within 7 business days.
6. Exceptions and non-returnable items:
– The following items may not be eligible for return unless they are defective or damaged:
– Perishable items such as food or flowers.
– Personal care items, such as cosmetics or close-fitting clothing.
– Gift card or downloadable software.
7. Damaged or defective items:
– If you receive a damaged or defective item, please contact our customer service team immediately.
– We may request photographs or other evidence to assess damage or defects.
– In this case, we will offer a replacement or refund, including any applicable shipping charges.
8. Change your mind:
– If you have changed your mind about your purchase and wish to return it, please contact our customer service team.
– In this case, return shipping costs will be your responsibility and a replenishment fee may be required.
9. Contact us:
– If you have any questions or concerns about our return policy, please contact our customer Service team.
– Our team will be happy to assist you and provide further clarification.
Please note that this return policy is subject to change without notice. It is your responsibility to periodically review this Policy for any updates or modifications.